Privacy Policy

We may collect information you provide directly, including your name, email address, phone number, account credentials, and any details you submit while registering or contacting us.

When you use the product, we may collect uploaded business files and report data such as Orders CSV files, payment ZIP/XLSX files, seller-related inputs, SKU cost data, notes, and generated P&L outputs.

When you purchase credits, we may collect transaction-related data such as credit quantity, amount, GST-related amounts, payment status, gateway transaction references, and merchant transaction identifiers. Payment processing is handled through third-party gateways such as Easebuzz, and we do not represent that full card or banking credentials are stored by us.

We may also collect technical and usage data through analytics and session tools, including Google Tag and Microsoft Clarity, to understand site usage, campaign effectiveness, and product behavior.

We use information to create and manage user accounts, verify users, process uploads, generate reports, provide credits, confirm transactions, improve performance, respond to support requests, and maintain product security.

We may also use analytics and behavioral data to measure marketing effectiveness, improve user experience, troubleshoot errors, and understand which pages or flows are performing well.

PnL Sathi is designed to process uploaded files and store report-related data needed for monthly profitability analysis, reconciliation, SKU costing, and report history.

You should upload only files and data that you are authorized to use. You remain responsible for the accuracy, lawfulness, and permissions associated with the data you upload.

We may share data with service providers and infrastructure partners that help us operate the website and product, including hosting, analytics, email delivery, payment gateways, and security or debugging tools.

We may also disclose information when required by law, to protect our rights, to investigate misuse, or to respond to valid legal requests.

We do not sell your personal information as part of the normal operation of this service.

We may use cookies, scripts, and similar technologies to keep you signed in, remember preferences, measure marketing performance, and analyze website usage.

Third-party tracking tools that we use from time to time may include Google Tag, Microsoft Clarity, and other analytics or support tools added through our centralized third-party code system.

We take reasonable steps to protect account data, uploaded files, and transaction records. However, no website, storage system, or transmission method can be guaranteed to be completely secure.

You are responsible for keeping your login credentials confidential and for notifying us promptly if you suspect unauthorized access to your account.

We may retain account information, uploaded report data, transaction logs, and support-related information for as long as reasonably necessary to operate the service, maintain records, resolve disputes, improve the product, and comply with legal or accounting requirements.

You may choose not to provide certain information, but some features such as account creation, email verification, purchases, and report generation may not work without it.

If you need help regarding account information or support related to your data, you may contact us through the contact methods displayed on the website.

We may update this Privacy Policy from time to time. Updated versions become effective when posted on this page unless stated otherwise.

If you have questions about this Privacy Policy, you may contact PnL Sathi through the support options, WhatsApp chat, or other contact details shown on the website.